SatvaraCommunity
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Help & Support

Find answers, troubleshoot issues, and get the support you need.

Frequently Asked Questions

How do I create an account?
Download the app from the Google Play Store. Tap "Register" and enter your mobile number, name, and basic details. Your account will be reviewed by a community administrator and approved within 24–48 hours.
How do I complete my profile?
After logging in, go to your Profile. Tap any section card (Personal, Family, Contact, Address, Education) to edit. A completion bar shows your progress — aim for 100% for full directory visibility.
How do I search for community members?
Navigate to the Member Directory from the dashboard. Use the search bar for quick name/number lookups. Tap the filter icon for advanced filters: village, taluka, district, gender, blood group, occupation, age range, and membership status.
How do I control who sees my information?
Go to Profile → Account Settings → Privacy. You can hide your mobile number, email, date of birth, and address. Set visibility to Public, Community-Only, or Family-Only.
How do I change the app language?
Go to Settings → Language. Choose between English, Gujarati (ગુજરાતી), or Hindi (हिन्दी). The change applies immediately.
How do I enable dark mode?
Go to Settings → Appearance. Choose Light Mode, Dark Mode, or System Default to follow your device theme.
How do I reset my password?
On the login screen, tap "Forgot Password." Enter your registered email or mobile number and follow the reset instructions sent to you.
How do I delete my account?
Go to Profile → Account Settings → Delete Account, or email privacy@sathvaracommunity.org. Deletion is permanent — all data is removed within 30 days.
Why is my account pending approval?
New registrations require admin verification to ensure community authenticity. This typically takes 24–48 hours. Contact admin@sathvaracommunity.org if you've been waiting longer.
Can I use the app without internet?
The app requires internet for most features. Some cached data (your profile, recently viewed members) may be accessible offline, but updates and searches need connectivity.

Troubleshooting

App crashing on startup

  1. Update to the latest version from Play Store
  2. Clear app cache (Settings → Apps → Sathvara Community → Clear Cache)
  3. Restart your device
  4. Reinstall the app if issue persists

Cannot log in

  1. Verify your mobile number/email is correct
  2. Check internet connectivity
  3. Use "Forgot Password" to reset credentials
  4. Ensure your account is approved (check email for approval notification)

Profile not saving

  1. Check internet connection
  2. Ensure all required fields are filled
  3. Try closing and reopening the edit sheet
  4. Update the app to latest version

Notifications not arriving

  1. Check notification permissions in device Settings
  2. Ensure notifications are enabled in app Settings
  3. Check if Do Not Disturb is active
  4. Verify battery optimization isn't blocking the app

Still Need Help?

Our support team is ready to assist you. We typically respond within 48 hours.

Email Support Team